FAQ

FTP UPLOAD INSTRUCTIONS

If you have any questions regarding the preparation of files or these artwork requirements, please call us and speak with one of our artists at 504.324.5469 or at 504.237.6767.

FILE TYPES

We prefer native vector files OR flattened raster images.
Supported file types are:

AI (all text converted to outlines & include all linked images)

FH (all text converted to paths & include all linked images)

TIFF (with LZW compression)

PDF (print optimized)

EPS (include all linked files and fonts)

INDESIGN (include all linked files and fonts)

QUARK (include all linked files and fonts)

Do not assume that files and fonts are embedded. Send them with your file.  Missing support files and fonts are the number one cause for delays.  ALWAYS include a proof.  Proofs should be color and content accurate hard copies whenever possible.  Soft proofs should be in PDF format

COLOR

We support CMYK, RGB, & Grayscale images.  When using PMS colors make sure you specify the PMS color in your file AND on your proof.  Remember that PMS colors will be printed in CMYK.  Be aware that some PMS colors cannot be matched exactly in the digital CMYK process.  We use the Pantone Solid to Process Guide Coated as our color-matching standard.  Please use this same guide to verify how your PMS colors will be reproduced in CMYK. To order this guide go to www.pantone.com/shop/shop.asp?idArticle=178

RASTER IMAGE RESOLUTION

For all prints other than billboards and very small prints (i.e. business cards, postcards).  Scanned images and images created in raster image programs should be 100 PPI AT ACTUAL OUTPUT SIZE or proportional ratio (i.e. 8X10 @ 100 ppi OR 4X5 @ 200 ppi).

FOR BILLBOARDS

Files should be set up at a ratio of Feet = Inches (one twelfth scale) at 300 PPI.  For example:  a 48 foot wide X 14 foot high billboard should be set up at 48 inches X 14 inches at 300 PPI OR a proportional vector file with all text converted to outlines or paths.

FOR SMALL PRINTS (business cards, etc.)

 Files should be set up at 300 PPI AT ACTUAL OUTPUT SIZE OR a vector file with all text converted to outlines or paths.